Anglesey: 01248 717744 | Harley Street/Hitchin: 01462 433777 | Llandudno: 01492 870889


GDPR 2018 Privacy Notice


This document refers to personal data, which is defined as information concerning any living person (who hereafter will be called the Data Subject) that is not already in the public domain.

The General Data Protection Regulation (GDPR) which is EU wide and far more extensive than its predecessor the Data Protection Act, along with the Privacy and Electronic Communications Regulations (PECR), seek to protect and enhance the rights of EU data subjects. These rights cover the safeguarding of personal data, protection against the unlawful processing of personal data and the unrestricted movement of personal data within the EU and its storage within the EEA.

1 – Our PracticeLEAF Health Ltd, based at LEAF Health Centre, Menai Bridge, LEAF House, Llandudno, LEAF Health Hitchin, LEAF Health London, which hereafter for the purposes of this Privacy Notice will be referred to as the LEAF, is pleased to provide the following information:

2 – Who we are
LEAF therapists diagnose and treat health conditions or ailments. Osteopathic treatments are carried out in accordance with the Institute of Osteopathy’s patient charter The practice may also provide other treatments, about which our staff will be pleased to provide more details and details of which can be found on our website:

3 – Personal Data
a) For the purposes of providing treatment, LEAF may require detailed medical information. We will only collect what is relevant and necessary for your treatment. When you visit our clinics, we will make notes which may include details concerning your medication, treatment and other issues affecting your health. This data is always held securely, is not shared with anyone not involved in your treatment, although for data storage purposes it may be handled by pre-vetted staff who have all signed an integrity and confidentiality agreement. To be able to process your personal data it is a condition of any treatment that you give your explicit consent to allow LEAF to document and process your personal medical data. Contact details provided by you such as telephone numbers, email addresses, postal addresses may be used to remind you of future appointments and provide reports or other information concerning your treatment.
b) For marketing purposes, LEAF may also use the contact details provided by you to respond to your enquiries, including making telephone contact and emailing information to you, which the clinics believe may be of interest to you.
c) In making initial contact with the clinic you consent to LEAF maintaining a marketing dialogue with you until you either opt out (which you can do at any time) or we decide to desist in promoting our services. LEAF may occasionally also act on behalf of its patients in the capacity of data processor, when we may promote other practitioners, such as associates, based at our premises, who may not be employed by us. LEAF does not broker your data and you can ask to be removed from our marketing database by emailing or phoning the clinic using the contact details provided at the end of this Privacy Notice.
d) Some basic personal data may be collected about you from the marketing forms and surveys you complete, from records of our correspondence and phone calls and details of your visits to our website, including but not limited to, personally identifying information like Internet Protocol (IP) addresses.
e) LEAF’s website uses cookies, which is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. uses cookies to help identify and track visitors and their website access preferences. LEAF website visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using LEAF’s website.
f) LEAF will only collect the information needed so that we can provide you with the services you require. We do not sell or broker your data.

4 – Legal basis for processing any personal data
To meet our contractual obligations obtained from explicit Patient Consent and legitimate interest to respond to enquiries concerning the services provided.

5 – Legitimate interests pursued by LEAF
To promote treatments for patients with all types of health problems indicated for osteopathic care and other therapies.

6 – Consent
Through agreeing to this privacy notice you are consenting to LEAF processing your personal data for the purposes outlined. You can withdraw consent at any time by using the postal, email address or telephone number provided at the end of this Privacy Notice.

7 – Disclosure
LEAF will keep your personal information safe and secure. Only staff engaged in providing your treatment will have access to your patient records, although our administration team will have access to your contact details so that they can make appointments and manage your account. LEAF will not disclose your Personal Information unless compelled to in order to meet legal obligations, regulations or valid governmental requests. The practice may also enforce its Terms and Conditions, including investigating potential violations of its Terms and Conditions to detect, prevent or mitigate fraud, security or technical issues; or to protect against imminent harm to the rights, property or safety of its staff.

8 – Retention Policy
LEAF will process personal data during the duration of any treatment and will continue to store the personal data needed to meet our legal obligations to you. This may be stored indefinitely. However, after eight years all personal data may be deleted. Records concerning minors who have received treatment will be retained at least until the child has reached the age of 25.

9 – Data storage
All written Data is held at our clinics in the United Kingdom. We also process data using (i) a practice software company (Cliniko) based in Australia, (ii) an accounts package (Xero) based in New Zealand, and (iii) an email platform (MailChimp) based in USA. We have signed Data Processing Agreements with all three companies to ensure the safety of your data and GDPR compliance.

10 – Your rights as a data subject
At any point whilst LEAF is in possession of, or processing your personal data, all data subjects have the following rights:

  • Right of access – you have the right to request a copy of the information that we hold about you.
  • Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
  • Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.
  • Right to restriction of processing – where certain conditions apply you have a right to restrict the processing.
  • Right of portability – you have the right to have the data we hold about you transferred to another organisation.
  • Right to object – you have the right to object to certain types of processing such as direct marketing.
  • Right to object to automated processing, including profiling – you also have the right not to be subject to the legal effects of automated processing or profiling.

In the event that LEAF refuses your request under rights of access, we will provide you with a reason as to why, which you have the right to legally challenge. At your request LEAF can confirm what information it holds about you and how it is processed.

11 – You can request the following information:

  • Identity and the contact details of the organisation (LEAF Health Ltd) that has determined how and why to process your data.
  • Contact details of the data protection officer.
  • The purpose of the processing as well as the legal basis for processing.
  • Whether the processing is based on the legitimate interests of LEAF and information about these interests.
  • The categories of personal data collected, stored and processed.
  • Recipient(s) or categories of recipients that the data is/will be disclosed to.
  • How long the data will be stored.
  • Details of your rights to correct, erase restrict or object to such processing.
  • Information about your right to withdraw consent at any time.
  • How to lodge a complaint with the supervisory authority (ICO).
  • Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide it.
  • The source of personal data if it wasn’t collected directly from you.
  • Any details and information of automated decision making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing.

12 – To access what personal data is held, identification will be required
LEAF will accept the following forms of identification (ID) when information on your personal data is requested: a copy of your driving licence, passport, birth certificate and a utility bill not older than three months. A minimum of one piece of photographic ID listed above and a supporting document is required. If LEAF is dissatisfied with the quality, further information may be sought before personal data can be released.All requests should be made to or by phoning 01492 870889 or writing to us at the address below.

13 Complaints
In the event that you wish to make a complaint about how your personal data is being processed by LEAF you have the right to complain to us. If you do not get a response within 30 days, you can complain to the ICO.

The details for each of these contacts are:

LEAF Health Data Protection Officer, LEAF House, 29 Lloyd Street, Llandudno, LL30 2YA. Tel: 01492 870889 or email:

ICO, Wycliffe House, Water Lane, Wilmslow, SK9 5AFTel: 0303 123 1113 or email:


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About LEAF Health

In our five clinics there are more than 30 therapists specialising in 27 different therapies.  Whatever your issue or ailment, there is likely to be someone who can help you.  Click on any therapy to find out more.  If you are unsure about what would be best for you, please speak to any of our clinic managers for advice.  They will be able to point you in the right direction or put you in touch with any one of our experts.

All of our therapists and the staff are motivated by the same ambition that has driven the endeavours of LEAF Health’s founders for so many years – “to help people of any age or physical ability to improve their quality of life”.

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